FAQ's

BuyCalvin FAQ’s

How do you ship, what is the price?

Shipping costs vary depending on your exact location and shipping option. Allow up to 4 weeks  for delivery.

Why didn’t my shipment come in one package?

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

Do you ship internationally?

We provide international shipping. However, due to security reasons, we can’t deliver a shipment to any military areas.

How do you ship?

We may use USPS, Fedex, UPS or another service to get your orders to you fast as possible.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives at your country.

How long will my order take to be delivered?

The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping.

How can I track my order?

We will send you the tracking code of your orders to the email that you provided when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

When will my tracking information appear?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event shows up once the processing time has been completed. Then the orders will be ready for shipment and tracking.

Why can’t I track my order on your website?

We rely on the carrier’s tracking software as we believe it to be more accurate than anything we could provide. Tracking is not our specialty; we will leave it to the experts.

Why is my shipment status unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order begins shipping.

Why do I have to pay extra fee to my shipping company?

When your order is ready to ship, we will send it to the shipping company. It will be their responsibility to ensure you get it in a timely manner. Depending upon each shipping company’s policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

Payment

Which currency are you using on the website?

Our products are listed in US Dollar. But our system will automatically convert it for you, don’t worry!

Order

How do I place an order?

First of all, visit our store at: http://www.buycalvin.info/

Choose products that you love, then click “Buy Now” and “Check out”.

Then fill in your information and pay.

That’s it! Very easy. Happy Shopping!

 

If you don’t see your question above feel free to contact us at info@buycalvin.com or call us at 1.619.800.2790.